Billing Guide
Due and Overdue
Instructions for handling expiration, arrears, fee recharge, and balance reminders.
Expiration Instructions
| Name | Explanation |
|---|---|
| Automatic Renewal | If the automatic renewal option is checked during resource creation, the resource will be automatically renewed for one month after expiration. |
| No Automatic Renewal | If the automatic renewal option is not checked and no manual renewal is made, users will not be able to use the resources normally. Storage resources are retained for 24 hours by default, after which the data will be deleted if not renewed. |
Arrears Description
| Name | Explanation |
|---|---|
| Available Balance Below Bill | If the available balance (including account balance, vouchers, coupons, etc.) is less than the bill to be settled, the account is considered to be in arrears. |
| Storage Resources in Arrears | If storage resources are in arrears, the data will be retained for 24 hours. If not renewed in time, the data will be deleted. |
| Annual/Monthly Subscription | The fee has already been paid in advance, and the usage will not be affected by arrears. |
| Pay-as-you-go | If in arrears, the related resources will become unavailable. |
Fee Recharge
| Name | Explanation |
|---|---|
| Insufficient Balance | If the account balance is insufficient, the user should recharge promptly to ensure normal use of resources. |
| Recharge Methods | Accounts support recharge via XXX, online banking, and offline bank transfer. Choose the preferred method on the recharge page. |
| Invoice Request | To request an invoice, users can apply through the Invoice Management section. |
Insufficient Balance Reminder
| Name | Explanation |
|---|---|
| Balance Check | The system checks the user’s balance and estimated consumption. If the balance is about to be insufficient, a notification is sent to the user. |
| Notification Strategy | Reminders are sent 30, 15, 7, 3, and 1 days in advance to notify users. |
| Notification Recipients | Notifications are sent to the registered mobile number and email address by default. Users can customize the recipient list in the message center. |